Where are you located? Can I visit your store in person?
We are based in North Carolina and Illinois! Our stores are by appointment only. To schedule a visit, please reach out to us here.
How long will it take for my purchase to arrive?
Pieces that are ready to ship are mailed from our store in 1-2 business days. If made to order, we try to provide estimates on the product page. Please note that your signature will be required for delivery.
For quicker delivery requests, please email us at hello@rtijori.com
What if I am unsure about my size?
If you are unsure, we recommend ordering one size larger to allow for alterations from your local tailor.
If interested in our custom sizing services, please email us at hello@rtijori.com
Do you offer customizations?
Yes! We love helping you bring your vision to life. For custom orders, please email us at hello@rtijori.com to set up an appointment.
Do you take returns or exchanges?
Unfortunately, we are unable to accept returns or exchanges as sales are final. However, we want to make sure you are happy with your purchase! Our team is always available to answer questions you have before buying. We can also set up in person or video consultations to assist with your shopping experience.
Do you have any active promotions?
RTijori provides free shipping on orders over $200.
We also have a promotion for referrals and welcome all customers to participate. Simply refer friends to RTijori, and when they make their first purchase, they'll have the opportunity to mention you. As a reward, both you and your friend will enjoy a 10% discount on your next purchase. Plus, there's no cap on the number of referrals you can make, so spread the word and save more with RTijori!
What if my order is damaged or not in perfect condition?
We’re so sorry this happened! Please reach out to our team at hello@rtijori.com within two days of receiving the item. We will do our best to resolve any issues as soon as possible. After that, we are unfortunately unable to accept disputes under any circumstance.